Join the Team

Mid-Level
Melbourne
Posted 2 weeks ago

Role Overview

As a Product Manager at 1Breadcrumb, you will play a pivotal role in driving the evolution of our products, ensuring they meet the needs of our customers while aligning with our business objectives. Reporting to the Chief Product Officer, you will actively contribute to the end-to-end product development lifecycle, from ideation to launch and beyond.

Key Responsibilities

  • Conduct comprehensive market and customer research to identify key opportunities and customer pain points within the construction industry.
  • Analyse customer feedback and collaborate closely with internal teams to understand their needs, translating insights into actionable product requirements.
  • Define and prioritise product features and improvements based on customer feedback, market trends, and business objectives.
  • Collaborate closely with engineering teams to ensure the successful implementation and timely delivery of new features, maintaining a balance between innovation and execution.
  • Stay informed about industry trends, competitor offerings, and emerging technologies to inform product strategy and maintain our competitive edge.
  • Contribute to the partnership strategy, identifying and fostering strategic alliances that enhance our product offerings and market presence.
  • Work closely with product marketing, customer success, and sales teams to develop go-to-market strategies that drive product adoption and revenue growth.
  • Contribute to global expansion efforts, identifying opportunities for growth in new regions and collaborating with cross-functional teams to execute expansion strategies effectively.

Requirements

  • Proven experience as a Product Manager in the B2B SaaS industry, with a track record of successfully launching and iterating products.
  • Excellent communication and collaboration skills, with the ability to effectively interface with cross-functional teams and stakeholders.
  • Experienced in collaborating with customers and stakeholders, locally and internationally.
  • Results-driven mindset with a focus on delivering impactful outcomes that build customer satisfaction and business growth.
  • Experience in the construction industry or related field is highly desirable.
  • Strong analytical skills with the ability to translate data and insights into actionable product strategies.
  • Adaptability and resilience in a fast-paced, dynamic startup environment.
  • Bachelor's degree in a relevant field; MBA or advanced degree preferred.
  • Hybrid working arrangement based in Cremorne, Victoria, Australia.

Our Values

  • We’re “Go-Getters”:  We put on our boots and get our hands dirty
  • We empower people:  Empowered individuals create an empowered team
  • We build strong relationships:  That's the foundation of our industry 

Join Our Team

If you are a strategic and forward-thinking professional passionate about driving business growth and product success, we want to hear from you! Join us on our journey to shape the future of our company.

Job Features

Job Category

Product

As a Product Manager at 1Breadcrumb, you will play a pivotal role in driving the evolution of our products, ensuring they meet the needs of our customers...

Entry Level
Melbourne
Posted 4 weeks ago

Overview

We are seeking a highly motivated and results-driven Business Development Representative to join our Sales Team. The ideal candidate will play a crucial role in driving the growth of 1Breadcrumb by generating pipeline, creating opportunities through outbound efforts, and implementing strategic account planning strategies with the sales team.

The ideal candidate will be passionate about impact technology can have on the industry, adept at building strong relationships, and skilled in communication. You’ll be joining a young and driven sales team who work collaboratively throughout the sales process.

Key Responsibilities

  • Create new business opportunities: Manage outbound lead contact process across the Australian / NZ Markets
  • Engage Construction Professionals: Through Phone, Email, LinkedIn and other channels.
  • Relationship Management: Build and maintain strong relationships with key customer stakeholders to understand their business needs, challenges, and goals.
  • Research and planning: Use research to understand the accounts and their unique use cases, problems and stakeholders ahead of contacting them
  • Nurturing Leads: Strategically following up with previous contacts in your lead cycle through various contact methods. 
  • Task management: Diligence in call execution, outbound through LinkedIn and follow-up activities.
  • Sales Management: Work with the sales team to develop targeted lists, call strategies and messaging. Collaborating to hand over key goals and information to the Sales Team.
  • CRM Hygiene: Maintain CRM data integrity for the prospects you contact.

About You

  • Experience: 1+ years in an outbound sales role in a SAAS environment is a plus.
  • Communication: Excellent verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels.
  • Customer Focus: Strong interpersonal and relationship-building skills. Learning Mindset: Curious and willing to learn, adapt and upskill
  • Analytical: Proficient in using CRM software to translate data into actionable contact strategies and sequences
  • Problem Identification and Solving: Strong problem identification skills, with a proactive and strategic mindset to solving them for all stakeholders in a business
  • Communication: Excellent verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels.
  • Education: Bachelor’s degree in Business, Marketing, or a related field is a plus.
  • Industry Knowledge: Understanding of the construction industry and its unique challenges is a plus.

What We Offer

  • Competitive Salary: Attractive compensation package with team-based incentives.
  • Compensation Plan: Sales Qualified Opportunity Based OTE
  • Career Growth: Be part of a rapidly growing startup with opportunities for career advancement into the Sales Team, Renewals or Customer Success Environment 
  • Dynamic Environment: Work in a fast-paced, collaborative, and innovative environment. Cross-team collaboration and problem solving
  • Impact: Make a significant impact on the company’s growth and success as we expand our product offering.

Job Features

Job Category

Sales

We are seeking a highly motivated and results-driven Business Development Representative to join our Sales Team.

Mid-Level, Senior
Melbourne
Posted 1 month ago

Role Overview

We are seeking a highly skilled Senior Full-Stack Developer to join our dynamic team. As a Senior Full-Stack Developer, you will play a crucial role in the design, development, and implementation of our web and mobile applications.

You will work closely with our cross-functional team to create intuitive and responsive user interfaces that delight our customers. The ideal candidate will have a strong background in full-stack development, ideally with expertise in Flutter, Angular, and .Net technologies.

Key Responsibilities

  • Lead the full-stack development efforts, from conceptualization to deployment, ensuring high-quality and timely delivery of features and enhancements.
  • Collaborate with product managers and designers to translate user requirements and design mockups into functional, responsive, and visually appealing interfaces.
  • Write clean, efficient, and maintainable code, following best practices and coding standards.
  • Conduct code reviews and provide constructive feedback to other team members to ensure code quality and consistency.
  • Optimise application performance for maximum speed and scalability.
  • Stay up-to-date with the latest trends and advancements in full-stack development technologies, tools, and methodologies.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience as a full-stack developer, with a minimum of 5 years of experience.
  • Strong proficiency in Flutter, Angular, and .Net technologies.
  • Experience with responsive design principles and mobile-first development.
  • Solid understanding of web technologies such as HTML5, CSS3, JavaScript, and TypeScript.
  • Experience with RESTful APIs and asynchronous programming.
  • Familiarity with version control systems such as Git.
  • Excellent communication and collaboration skills.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Experience with Azure.
  • Knowledge of CI/CD pipelines and automated testing frameworks.
  • Understanding of software architecture and design patterns.
  • Prior experience in the construction or SaaS industry.

Join Our Team

Join us in reshaping the future of construction technology! If you're passionate about leveraging your skills to make a meaningful impact, we want to hear from you. Apply now with your resume and portfolio showcasing your previous work.

Job Features

Job Category

Development

We are seeking a highly skilled Senior Full-Stack Developer to join our dynamic team.

Mid-Level, Senior
Melbourne
Posted 1 month ago

Position Overview

Reporting directly to the CEO, the Financial Controller will play a critical role in shaping the financial strategy and ensuring the company's financial health as we scale up. The ideal candidate will have extensive experience in financial management, preferably in the SaaS B2B sector.

This role also presents an opportunity to lead a People and Culture Coordinator, making it ideal for a professional with leadership experience.

Key Responsibilities

  • Oversee all aspects of financial management, including financial reporting, budgeting, forecasting, and cash flow management.
  • Develop and implement robust financial controls and procedures to ensure compliance and mitigate financial risks.
  • Provide strategic financial guidance to the executive team to support decision-making and drive business growth.
  • Manage and oversee outsourced bookkeeping functions in Australia and the UK, ensuring accurate and timely financial reporting.
  • Liaise with external accounting firms and bookkeepers to optimise processes and maintain strong financial controls.
  • Manage and optimise finance platforms and relevant tools.
  • Implement and maintain financial systems to support scalability and efficiency, with a focus on automation and integration.
  • Lead financial planning and analysis activities, including budgeting, forecasting, and variance analysis.
  • Use forecasting platforms to drive insights and inform strategic decision-making.
  • Oversee and mentor a People and Culture Coordinator, providing leadership and guidance to support the company's culture and employee engagement initiatives.
  • Collaborate with the CEO and leadership team to develop and implement strategies for building a high-performance, data-driven company.

Qualifications

  • A bachelor's degree in finance, accounting, or a related field; CPA or equivalent qualification is preferred.
  • A minimum of 5-7 years in financial management
  • Experience in a SaaS B2B scale-up, is desirable.
  • Strong proficiency in platforms such as Xero, Cake, Hubspot, Maxio (SaaS Optics/Chargify), and forecasting tools an advantage.
  • Leadership and management skills, with the ability to inspire and develop teams.
  • Strategic data-driven thinker with a focus on driving results and continuous improvement.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organisation.

Join Our Team

If you are a strategic and forward-thinking finance professional passionate about driving business growth and building high-performing teams, we want to hear from you! Join us on our journey to shape the future of our company. Apply now to become our Financial Controller and take the next step towards a CFO role in our exciting scale-up journey.

Job Features

Job Category

Finance

Reporting directly to the CEO, the Financial Controller will play a critical role in shaping the financial strategy and ensuring the company's financial health as we scale up. The ideal candidate will...

Intermediate, Mid-Level
Melbourne
Posted 2 months ago

Overview

1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we’re expanding the team and looking for our next ambitious individual.

As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our software. You will be responsible for managing customer relationships, driving adoption, and ensuring customer satisfaction and retention. This role requires a proactive, customer-centric approach and the ability to work closely with our sales, product, and support teams.

Key Responsibilities

  • Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our software.
  • Customer Engagement: Build and maintain strong, long-lasting relationships with customers by understanding their business needs and challenges.
  • Customer Training: Conduct training sessions to help customers maximise the value of our software.
  • Customer Advocacy: Act as the voice of the customer within the company, providing feedback to the product team to drive continuous improvement.
  • Issue Resolution: Proactively address customer issues and concerns, coordinating with the support team to ensure timely resolution.
  • Customer Success Plans: Customise and implement success plans to drive customer adoption, satisfaction, and retention.
  • Performance Metrics: Monitor and report on key performance indicators, such as customer satisfaction scores, and product usage metrics.
  • Renewals and Upsells: Identify opportunities for renewals and upsells, working closely with the Renewals Manager to achieve revenue goals.
  • CRM Hygiene: Maintain CRM data integrity for the customers you own.

Qualifications

  • Experience: 3+ years of experience in customer success, account management, or a related role, preferably in a SaaS environment.
  • Customer-Centric: Strong customer service orientation with a passion for helping customers succeed.
  • Communication Skills: Excellent verbal and written communication skills with the ability to adapt to your audience. 
  • Problem-Solving: Strong analytical and problem-solving skills with the ability to think creatively and strategically.
  • Team Player: Ability to work collaboratively across teams.
  • Tech-Savvy: Comfortable with technology and able to quickly learn new software and tools.
  • Education: Bachelor’s degree in Business, Marketing, or a related field; relevant certifications are a plus.
  • Industry Knowledge: Understanding of the construction industry and its unique challenges is a plus.

What We Offer

  • Competitive Salary: Attractive compensation package with team-based incentives.
  • Career Growth: Be part of a rapidly growing startup with opportunities for career advancement.
  • Dynamic Environment: Work in a fast-paced, collaborative, and innovative environment.
  • Impact: Make a significant impact on the company's growth and success.

How to Apply

If you are passionate about customer success and excited about joining a startup that is entering its next phase of growth, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

1Breadcrumb is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Features

Job Category

Customer Experience

As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve their desired outcomes while using our software.

Intermediate, Mid-Level
Melbourne
Posted 2 months ago

Overview

1Breadcrumb is a rapidly growing construction tech start-up with an award-winning platform aiming to empower construction site workers. Founded in Melbourne in April 2020, the platform is used in 4 countries and has become the default safety solution in the Australian mid-market. Off the back of this success, we’re expanding the team and looking for our next ambitious individual.

We are seeking a highly motivated and results-driven Renewals Manager to join our Customer Success (CS) team. This pivotal role will focus on managing renewals and driving account growth. As well as coaching and supporting the team in renewing customers. The ideal candidate will be passionate about customer success, adept at building strong relationships, and skilled in driving customer retention and growth.

Key Responsibilities

  • Manage Renewals: Own and manage the end-to-end renewal process for a large percentage of our customer base, ensuring timely and successful contract renewals.
  • Reduce Churn: Develop and execute strategies to reduce churn and improve customer retention, working closely with the CS team to identify at-risk accounts and implement proactive measures.
  • Customer Relationship Management: Build and maintain strong relationships with key customer stakeholders to understand their business needs, challenges, and goals.
  • Data Analysis and Reporting: Utilise data and analytics to track renewal performance, identify trends, and make informed recommendations for improvement.
  • Team Support: Provide guidance, training, and support to the CS team in managing renewals, fostering a culture of excellence and continuous improvement.
  • Cross-Functional Collaboration: Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and address any issues that may impact renewals. 
  • Upsell and Cross-sell: Identify opportunities to expand and grow existing accounts through upselling and cross-selling
  • Customer Feedback Loop: Act as the voice of the customer, providing insights and feedback to internal teams to drive continuous product and service improvements.

About You

  • Experience: 2+ years of experience in renewals management, account management, or customer success within a SaaS environment, preferably in a B2B environment.
  • Track Record: Proven track record of successfully managing renewals, reducing churn and growing customer accounts.
  • Customer Focus: Strong negotiation, and relationship-building skills. Ability to handle complex customer situations and deliver exceptional customer service.
  • Leadership: Demonstrated ability to coach and mentor team members, fostering a collaborative and high-performance culture.
  • Analytical: Proficient in using CRM software and data analytics software to translate data into actionable insights and strategies.
  • Problem-Solving: Strong problem-solving skills with a proactive and strategic mindset.
  • Communication: Excellent verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels.
  • Education: Bachelor’s degree in Business, Marketing, or a related field is a plus.
  • Industry Knowledge: Understanding of the construction industry and its unique challenges is a plus.

What We Offer

  • Competitive Salary: Attractive compensation package with team-based incentives.
  • Career Growth: Be part of a rapidly growing startup with opportunities for career advancement.
  • Dynamic Environment: Work in a fast-paced, collaborative, and innovative environment.
  • Impact: Make a significant impact on the company's growth and success.

How to Apply

If you are passionate about customer success and excited about joining a startup that is entering its next phase of growth, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience.

1Breadcrumb is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Features

Job Category

Customer Experience

We are seeking a highly motivated and results-driven Renewals Manager to join our Customer Success (CS) team. This pivotal role will focus on managing renewals and driving account growth. As well as c...

Entry Level, Intermediate
Melbourne
Posted 2 months ago

Overview

We are seeking a dedicated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the frontline hero, providing top-notch technical support to our valued customers, ensuring their success and satisfaction with our products. Your technical acumen and excellent communication skills will be crucial in resolving issues, offering guidance, and maintaining strong customer relationships.

Additionally, you will be responsible for building out and maintaining our online knowledge base, ensuring our customers have access to comprehensive self-help resources.

What You Will Do

  • Customer Support: Provide timely and effective technical support to our customers via various channels (email, chat, phone).
  • Issue Resolution: Diagnose and troubleshoot software issues, guiding customers through solutions with clear instructions and patience.
  • Product Expertise: Develop a deep understanding of our product to offer expert advice and support.
  • Feedback Loop: Gather customer feedback and insights, relay important information to the product development team to drive continuous improvement.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions in our ticketing system and CRM.
  • Knowledge Base Management: Build, update, and maintain our online knowledge base, creating clear, concise, and user-friendly documentation, FAQs, and guides.

About You

  • Experience: You will have 2+ years experience in a technical support role, preferably within a SaaS or technology company.
  • Technical Skills: Proficiency in troubleshooting software applications, familiarity with construction technology is a plus.
  • Customer Focus: Strong customer service skills with a passion for helping others and solving problems.
  • Communication: Excellent verbal and written communication skills, capable of conveying technical information to non-technical users.
  • Adaptability: Ability to thrive in a fast-paced, startup environment with evolving priorities.
  • Team Player: Collaborative mindset with the ability to work effectively with cross-functional teams.
  • Content Creation: Experience in creating and maintaining online documentation or knowledge bases.

What We Offer

  • Growth Opportunities: Be part of a rapidly growing company with opportunities for career advancement.
  • Innovative Environment: Work with a digital SaaS product making a significant impact in the construction industry.
  • Supportive Team: Join a passionate, driven team dedicated to customer success and innovation.
  • Flexible Work: Enjoy the flexibility of remote work and a healthy work-life balance.
  • Competitive Compensation: Receive a competitive salary and other perks

Application Requirements

Your application will only be considered if you include a cover letter. Within the cover letter you must:

  • Confirm you are an Australian resident with eligible working rights
  • You have 1+ years of technical customer support in a SaaS or technology company
  • You have experience or skills in generating online support content

Job Features

Job Category

Customer Experience

Overview We are seeking a dedicated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the frontline hero, providing top-notch technical support ...